Dhun Dil Ki
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Grievance Redressal

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In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, you can raise a complaint about content, your account, a payment, a contest result or your personal data.

Grievance Officer

Grievance Officer, Dhun Dil Ki

Email: support@dhundilki.com (subject line: "Grievance")

Postal address: as shown on the Contact page of the Platform.

What to include: your name, registered email, a clear description of the issue, links or screenshots, transaction ID (for payments), and what outcome you expect.

Our process

  1. **Acknowledgement:** within 24 hours of receiving your complaint.
  2. **Review:** we examine the matter and may ask you for more information.
  3. **Resolution:** within 15 days of receiving the complaint. Complaints about content that is unlawful or puts a child at risk are handled on priority.
  4. **Reply:** we tell you the outcome and the reasons.

Data protection complaints: you can ask us to access, correct or erase your data, or to withdraw consent, using the same email. If your complaint is not resolved, you may approach the Data Protection Board of India.

Escalation: if you are not satisfied with the response, you may reply to the same email asking for a review by senior management, within 30 days of our reply.